At NETRAZ Eyewear, we are committed to delivering your orders swiftly and securely. Please review our shipping policy below for details on delivery times, costs, and procedures.

1. DOMESTIC SHIPPING (AUSTRALIA & NEW ZEALAND)

• Processing Time: Orders are processed within 1-2 business days.
• Standard Shipping Time: Estimated delivery times:
  • Australia: 2-8 business days
  • New Zealand: 4-7 business days
• Express Shipping Time: Estimated delivery times:
  • Australia: 1-5 business days
  • New Zealand: 2-5 business days
• Shipping Cost:
  • Standard Shipping: Free domestic shipping for all orders.
  • Express Shipping:
    • Australia: $17.40 AUD 
    • New Zealand: $33.49 NZD
• Tracking: All domestic orders include tracking information, which will be emailed upon dispatch.
• Delivery Partner: All orders are shipped via our trusted carrier Australia Post.

2. INTERNATIONAL SHIPPING

• Processing Time: Orders are processed within 1-2 business days.
• Standard Shipping Time: Estimated delivery times vary by region:
  • Asia: 4-11 business days
  • Europe: 4-12 business days
  • North America: 5-9 business days
• Express Shipping Time: Estimated delivery times vary by region:
  • Asia: 3-8 business days
  • Europe: 3-10 business days
  • North America: 3-6 business days
• Shipping Cost:
  • Standard Shipping: Free worldwide shipping for all orders.
  • Express Shipping: Calculated at checkout.
• Customs & Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer.
• Tracking: All international orders include tracking information, which will be emailed upon dispatch.
• Delivery Partner: All orders are shipped via our trusted carrier Australia Post.

SUPPORT

For any shipping-related inquiries, please contact our customer support team at support@netraz.com.