At NETRAZ Eyewear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit netraz.com and use our services. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to enhance your shopping experience and improve our Services. The types of personal information we may collect include:

a. Information You Provide Directly

• Contact Details: Name, email address, phone number, and shipping/billing address.
• Account Information: Username, password, and security preferences.
• Order Information: Purchase history, payment details (processed securely through third-party payment providers), and transaction details.
• Customer Support Data: Any information you provide when contacting us for assistance.

b. Information Collected Automatically

When you interact with our Site, we automatically collect information about your device and browsing activity, including:

• Device Details: IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages viewed, time spent on the Site, referring websites, and interactions with our Services.
• Location Data: Approximate location based on your IP address.
• Cookies & Tracking Technologies: We use cookies, pixels, and other tracking tools to remember preferences, analyze website traffic, and deliver personalized content and ads.

c. Information from Third-Party Sources

We may receive information from business partners and service providers that assist in:

• Processing payments and fulfilling orders.
• Analyzing website traffic and user behavior.
• Providing targeted advertisements and promotions.
• Connecting with you on social media platforms.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing Transactions: To fulfill orders, process payments, and provide order updates.
• Customer Support: To assist with inquiries, returns, and troubleshooting.
• Personalisation: To tailor product recommendations, promotions, and advertisements.
• Marketing & Advertising: To send promotional emails, display relevant ads, and optimize marketing campaigns.
• Website Improvement: To analyze visitor behavior, enhance user experience, and improve website functionality.
• Security & Fraud Prevention: To detect, investigate, and mitigate fraudulent or unauthorized activities.

3. How We Share Your Information

We may share your information in the following situations:

• Service Providers: With vendors that assist in payment processing, shipping, data analytics, and marketing.
• Advertising & Analytics Partners: With third-party advertisers and analytics providers to deliver relevant content and measure ad effectiveness.
• Legal Compliance: If required by law or to protect the rights and safety of our business and users.
• Business Transfers: In the event of a company sale, merger, or acquisition.

4. Your Choices & Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications by unsubscribing from emails.
• Disable cookies through your browser settings.
• Restrict certain data processing activities where applicable.

To exercise any of these rights, contact us using the details provided below.

5. Data Security & Retention

We implement security measures to safeguard your personal information. However, no method of transmission is 100% secure. We retain your data for as long as necessary to fulfill business needs and legal obligations.

6. Children’s Privacy

Our Site is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided personal information, please contact us for removal.

7. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: support@netraz.com

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.

Last updated: February 13, 2025